Terms & Conditions

1. Introduction

By using Smake (smake.in) and placing an order, you agree to these Terms & Conditions. We reserve the right to update these terms at any time.

2. Account Registration

As per our store policy, customers must create an account to place an order. You are responsible for maintaining the confidentiality of your account details and password.

3. Pricing & Payment

  • All prices for our desserts are listed in INR.

  • Payments are processed securely via Razorpay.

  • Orders are only confirmed once payment is successfully received.

4. Delivery & Local Pickup

  • Freshness: Since our products are perishable, we recommend consuming them within the timeframe mentioned on the packaging.

  • Accuracy: Please ensure the delivery address and contact number (WhatsApp) are correct. We are not responsible for failed deliveries due to incorrect information.

  • Handover: Once the product is handed over to the customer or delivery partner, the risk of damage transfers to the recipient.

5. Product Appearance

Our desserts are handcrafted. There may be slight variations in design, color, or decoration compared to the images on the website. These variations are a mark of our artisanal process.

6. Allergies

Please be advised that our products may contain or come into contact with peanuts, tree nuts, milk, eggs, and wheat. It is the customer’s responsibility to notify us of any allergies before ordering.

7. Cancellations & Refunds

Orders can only be cancelled within [Insert Time, e.g., 2 hours] of placement. For detailed info, please refer to our Refund and Returns Policy.

8. Governing Law

These terms are governed by the laws of India. Any disputes will be handled in the courts of [Insert Your City/State].